Pause or close your account: self-exclusion on our sites, step by step

How to pause or close an account

1. Withdraw your balance first if you want it out; a paused account cannot withdraw until it is reopened.
2. Open live chat on the site (the CHAT button, 24 hours) and say: "Please pause my account until date" or "Please close my account". Give your membercode.
3. Say how long. A week, a month, six months, or permanently. Staff note it on the account and deactivate it; a deactivated account cannot log in, deposit or play.
4. Do it on each site you use. Winim777, WinKina and BigKina are separate accounts. Pausing one does not pause the others.
5. Remove the shortcut and mute the messages. Delete the home-screen icon, turn off the site's notifications in your phone settings, and leave the Telegram and Facebook channels. Out of sight matters.

You will be asked to confirm it is really you. That is all. Nobody will try to talk you out of it. If you ask for permanent closure, say so plainly and it will not be reopened on a later request.

Limits that hold

Set your limit where it cannot be moved in a weak moment:

• Your bank's daily transfer limit. BSP, Kina Bank and CellMoni let you set a daily cap in the app or at a branch. Set it to your weekly budget divided by seven. Live chat can also note a deposit limit on your account on request.
• Money first, then time. Decide the week's amount before you deposit. Deposit it once. When it is gone, the week is over. Set a phone alarm for the time you will stop playing, and stop when it rings.
• A win target. Decide what "enough" is before you start, and withdraw when you reach it. The withdrawal page is the quickest way to end a session.
• Check what you spend. TRANSACTIONS on each site lists every deposit. Add a month up. If the number surprises you, that is the signal.

Signs it is time for a break

• Chasing: depositing again straight after a loss to win it back.
• Playing with money meant for food, school fees, rent or bus fare.
• Hiding how much you play, or lying about it.
• Borrowing to play, or selling things to play.
• Feeling restless or irritable when you cannot play.

Two or more of these and the honest move is a pause, now, while the decision is still yours.

Help for you or someone you care about

Talk to someone you trust: family, a friend, your pastor or church, or a health worker. If you know someone under 18 is using an account, tell live chat on that site; the account will be closed. Our play responsibly guide has the budget rules in full, and each site has its own page: Winim777, WinKina, BigKina.

Gaming is for adults, 18 and over, and for fun. If it has stopped being fun, stop. The games will still be there if you ever choose to come back.

Frequently asked questions