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Bonus turnover explained: what you must play before you can cash out
Every bonus on our three sites comes with a turnover rule: a set amount you must bet before bonus money, or winnings from it, can be withdrawn. It is the single most common reason a withdrawal is refused, and the easiest to avoid once you can read the numbers.
By the Kina Gaming team · 3 min read
A worked example
You deposit K20 and take a K10 bonus that says "5x turnover". Turnover applies to the bonus amount: 5 × K10 = K50 of bets. That is total stakes, win or lose. Ten spins at K5 is K50 of turnover whether you won or lost on them. Once your counted bets reach K50, the lock comes off and you can withdraw your balance. If the offer says the turnover applies to deposit plus bonus, the calculation uses K30 instead of K10, so read the card.
Each offer card on the promotions page shows the minimum deposit, the turnover multiple and, on BigKina, the games it counts on: Winim777 promotions, WinKina promotions.
Which bets count
- Pokies count in full unless the offer names specific games.
- Table games and non-pokies do not count unless the offer says so; roulette counts at a quarter when it is included.
- Sports bets at very short odds (under 1.50 decimal) are excluded.
- Only settled win or lose bets count. Voided, cancelled and pending bets do not.
- Some bonuses lock certain games entirely: the game shows "Promotion bonuses cannot be used in this game" until the turnover is done.
These come from the sites' terms (section 11); the promotion card wins if it says something more specific.
How to see what is left
Two places. The withdrawal page shows a card when turnover is running: "K97.10 of K120.00 played on your deposit. Play K22.90 more to withdraw." And the profile menu has a Turnover history page listing each requirement and how far along it is. Bets are counted within a few minutes of settling, so give a just-finished spin a moment before you check.
Three rules people miss
- Bonuses expire. Under the terms a bonus is valid for 30 days; unfinished turnover after that removes the bonus and its winnings.
- Some bonuses cap the withdrawal. Deposit-match offers can carry a maximum withdrawable amount, shown on the card and on free-play credits. Winnings above it are not paid.
- A plain deposit can carry turnover too. Normally a deposit without a bonus has no requirement, but if you deposit while a bonus is attached, that deposit joins the requirement. The withdrawal message tells you which it is.
Should you take the bonus at all?
If you play pokies regularly, a bonus is extra play for the same deposit and the turnover usually takes care of itself. If you deposit to play once and cash out, skip the bonus and keep the balance free. Free-play and event credits are a separate wallet with their own turnover; you can always forfeit one from the withdrawal page if it is blocking a cash-out you want more. More on reading offers in our Winim777 review and WinKina review, and on refusals in withdrawal pending or rejected.
Frequently asked questions
What does 5x turnover on a K10 bonus mean?
You must place K50 of counted bets in total before the bonus and its winnings can be withdrawn. Wins and losses both count towards the K50.
Do live casino or sports bets count towards turnover?
Only if the offer says so. Under the general terms, non-pokies games are excluded unless stated, roulette counts at a quarter, and sports bets under 1.50 odds do not count.
Where do I see my remaining turnover?
On the withdrawal page, which shows played and remaining amounts while turnover is running, and on the Turnover history page in your profile menu.
Can I cancel a bonus to withdraw?
A free-play or event credit can be forfeited from the withdrawal page. For a deposit bonus, ask live chat; forfeiting removes the bonus and any winnings from it.
