Guides · Deposits and withdrawals · Updated
Deposit not showing? Check these six things before you pay again
Most deposits on Winim777, WinKina and BigKina are matched and credited within minutes, by the sites' own account. When one is not, it is nearly always one of six things, and five of them you can see yourself. Never send a second payment to "fix" the first.
By the Kina Gaming team · 5 min read
How a deposit is matched
On all three sites a deposit is a bank or wallet transfer to the account shown on the deposit page, using the methods listed there: BSP, Kina Bank, CellMoni and, on WinKina, NBC. You open a deposit ticket, the page shows you an account, an exact amount and a transfer note, you pay from your banking app, then you come back and submit the bank reference and a screenshot of the receipt. A matching system pairs your transfer with your ticket by the exact amount, and a person checks anything that does not match. Full steps for each site: Winim777, WinKina and BigKina deposit guides.
The cents were not exact
The ticket amount carries unique toea, for example K19.93 to credit K20. That is how the system knows the transfer is yours. If you rounded it to K20.00, the automatic match fails and the deposit waits for a person to check it by hand. It is still credited, just not instantly. Next time, send exactly what the page shows: the WinKina and BigKina pages say it in red, "Cents must match". VIP-tier players on some sites pay the round figure instead; the page tells you which.
The transfer note was changed or left out
The deposit page gives you a short plain word to put in the bank transfer note. Copy it exactly. Do not add your name, member number or words such as "deposit", "bet", "game" or the site's name. The sites say transfers that break this rule may not be credited, and some banks block transfers with gambling words in the description. If you already sent it with the wrong note, do not resend; go to step 6 with your receipt.
The reference or receipt was never submitted
Paying is half the job. The ticket is only complete when you return to the site and enter the bank reference number (5 to 32 letters or numbers, or paste the whole bank SMS) and attach the receipt image or PDF. Open MENU and then TRANSACTIONS or the deposit page; if the ticket still says it is waiting for your reference, add it now. A reference can be used only once: "Reference number already used" means that transfer was already matched to an earlier ticket.
The bank is slow, not the site
Interbank transfers in PNG can take longer than a transfer inside the same bank, and CellMoni and bank apps sometimes show "successful" before the money has actually moved. The sites' own wording is that most deposits are approved within about a minute, and the pending message asks you to wait ten minutes before contacting chat. Give it those ten minutes.
The ticket expired
A ticket you opened but never paid is cancelled automatically after a day. If you paid late, after the ticket was already cancelled, the money still arrived at the company account and can be matched by hand. Keep the receipt and go to step 6.
Tell live chat, with the right evidence
Open live chat (the CHAT button on the site, open 24 hours) on the site you paid, and send three things: the ticket number from TRANSACTIONS, the bank reference number, and the receipt screenshot showing the amount, the date and time, and the account you paid to. With those three, support can find the transfer. Without them they cannot. Do not pay again while you wait; two transfers for one ticket means a second manual check and a longer wait.
Scam warning: no site will ask you to pay a "release fee", send money to a personal account, or send money on Facebook or WhatsApp to "unlock" a deposit. Only pay to the account shown on the deposit page, and do not save that account as a payee, because the account can change between deposits.
If you see "too many deposits"
New players who open several tickets without finishing one are paused for a short time, with a message saying how many minutes to wait. Finish the ticket you already started instead of opening another. "Too many deposits with this amount right now, try a different amount" means the unique-cents figures for that amount are in use; change the amount by a few kina.
More: how each payment method works, and what to do when a withdrawal is pending.
Frequently asked questions
I paid but my deposit is still pending. How long should I wait?
The sites say most deposits are approved within about a minute and ask you to wait ten minutes before contacting chat. After that, send live chat the ticket number, the bank reference and the receipt.
I sent K20 instead of K19.93. Is my money lost?
No. The automatic match fails, so a person matches it by hand using your receipt. It takes longer, but it is credited. Send the exact cents next time.
Should I pay again if the first deposit is not showing?
No. Two payments for one ticket both need manual checking and take longer. Submit the reference and receipt for the payment you made and wait for chat to confirm it.
Can I save the deposit account in my banking app?
Winim777 and WinKina say no: pay only to the account shown on the deposit page at that moment, because it can change. If your bank makes you save a payee, check the account on the page every time before you pay.
